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| Mission Statement
The following is the mission of the knowledgeable and quality-oriented people of Oliver H. Van Horn Co., LLC: To perpetuate a profitable business, founded upon a commitment to the customer; to creatively provide timely, engineered and error free service and quality products at a fair price. It is further our objective to improve the profitability of our customers through our continuing efforts to lower their costs through product innovation and cost cutting procedures
Marketing Philosophy
Unlike other distributors who have one large location to service a large geographical area, Oliver H. Van Horn Company, LLC has eight locations to service our territory. This allows for a marketing philosophy which by its very nature encourages local availability of stock and service. There are other distributors who are larger, but their reaction time is also longer. |
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Our mission is to put critical inventory items into the hands of our customers with a velocity unmatched by our competition. Further, our "value added" concept attempts to lower customer costs through product innovation and cost cutting procedures. Our customers' profitability is one of our key concerns. Improvement of Customer's Profitability
Central to the mission of Oliver H. Van Horn Company, LLC is to improve our customers' profitability. We do this through the use of various cost savings techniques such as EDI, XML, Consigned Stock, Vendor Reduction Programs, Contract Pricing, Engineered Products and Quality Programs. At Oliver H. Van Horn Company, LLC, the profitability of our customers is a key concern. We have reduced our customers' cost in the following ways:
• Improved product performance
• Decreased product cost
• Production & manufacturing process improvements
• Reduced transaction cost
• Reduced inventory and carrying cost Some of the ways we have reduced soft cost is through:
• Toolcrib Manager
• Automatic Tool Dispenser
• Consigned Stock
Let us show you how we can lower your costs - it is not just for the large national customer. Partnership
As a financially stable, computer literate supplier, Oliver H. Van Horn Company, LLC has been partners with many customers who have embarked on a proactive partnership with Oliver H. Van Horn Co., LLC. The success of the partnership is centered chiefly around the willingness and ability of the distributor to service the needs of the customer. With the strategic locations of our branches and the wealth of our experience, Oliver H. Van Horn Company, LLC is your best partner. We are experts at tool room management, which uses proven cost controls resulting in significant cost savings. At some customers, we have reduced vendors from thousands to less than 30, and reduced costs over 30%. Quality
The quality system established at Oliver H. Van Horn Company, LLC has been specifically designed to meet the requirements of ISO 9002/Q92 Quality System Standard Oliver H. Van Horn Company, LLC will provide its customers with products of the highest quality through careful selection, planning, and partnering with its manufacturers Oliver H. Van Horn Company, LLC will continue to strive to provide innovative products and services to the industry. We are committed to continually improve all services and products and to maintain our position as the leader in Industrial Distribution. We are committed to the principle of Continuous Quality Improvement, customer driven service, product quality, on-time delivery and employee involvement in every step of the Quality System. Your confidence in Oliver H. Van Horn Company, LLC will never be abused Seminars
As a result of the experience and knowledge of our employee, Oliver H. Van Horn Company, LLC has successfully presented numerous educational training seminars to our customer base. These training seminars include such topics as machine tools, abrasives for a changing market, structural adhesives, tapes and CAM systems. Oliver H. Van Horn Company, LLC is committed to this form of education to help you "work smarter" |
Service
Each branch of Oliver H. Van Horn Company, LLC is committed to immediate serviceability. Stock orders received before 9 A.M. can be delivered that same day to our customers on our truck route. At all Oliver H. Van Horn Company, LLC branches, 24/7 is standard. It is our philosophy to provide levels of service which will not only improve our customers efficiency, but also reduce their costs |
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